Terms of service

Here’s a reworked version you can paste straight into Shopify. I’ve kept the structure you already had, but made the legal operator and the two addresses much clearer.

Terms of Service

Overview

This website is operated by British Homes, a trading name operated by BHOMES DIRECT FURNITURE - FZCO, registered in Dubai, United Arab Emirates.

Throughout the site, the terms “we”, “us” and “our” refer to British Homes and, where relevant, BHOMES DIRECT FURNITURE - FZCO.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to this page.

Business Information

Trading name: British Homes

Legal operator: BHOMES DIRECT FURNITURE - FZCO

Registered business address:
Dubai Digital Park – D1 Residential Building
Dubai
United Arab Emirates

UK customer service and correspondence address:
British Homes
40 Lime Green Road
Oldham
Greater Manchester
OL8 3PE
United Kingdom

Email: britishhomesonline@gmail.com
Tel: 07369 882219

Online Store Terms

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this site.

You must not use our products or website for any unlawful purpose or violate any applicable laws or regulations.

Products

We aim to display product colours, images, descriptions and specifications as accurately as possible.

However, colours may vary slightly depending on screen settings, lighting conditions and natural or manufacturing variations.

All measurements and dimensions are approximate, and minor manufacturing tolerances may apply.

As some products are manufactured in batches, slight variations in colour or finish may occur between different orders. Where matching products are required, we recommend purchasing the full required quantity in one order.

Pricing

All prices shown on our website are in GBP (£) and include VAT where applicable unless otherwise stated.

Prices may change without notice.

We make reasonable efforts to ensure prices are accurate. If a pricing error is identified after an order has been placed, we will contact you before fulfilling the order.

Orders

When you place an order, you are responsible for ensuring that all information supplied is complete and accurate.

We reserve the right to refuse or cancel an order where:

A product becomes unavailable
A pricing or product information error has occurred
Fraudulent or suspicious activity is reasonably suspected
Payment cannot be authorised
We are unable to fulfil the order

If we cancel an order after payment has been taken, the amount paid will be refunded to the original payment method.

Payment

Payment must be made using one of the payment methods available at checkout.

All payments are processed securely through our authorised payment providers.

Your order may not be dispatched until payment has been successfully authorised.

Shipping and Delivery

Delivery times and charges are set out in our Shipping Policy.

Our standard estimated delivery timeframe is 3–10 working days from the date of order, unless otherwise stated on the relevant product page.

Delivery dates are estimates and may occasionally be affected by courier delays, adverse weather, stock availability or circumstances outside our reasonable control.

Any applicable delivery charges will be displayed before you complete your purchase.

Please refer to our Shipping Policy for full information.

Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Returns Policy.

Eligible customers may request a return within the timeframes stated in that policy.

Custom-made, personalised, specially manufactured or cut-to-size products may not be eligible for change-of-mind returns where permitted by law.

Nothing in these Terms affects your statutory consumer rights.

Product Installation and Use

Customers are responsible for ensuring products are suitable for their intended application before installation.

Products should be installed and used in accordance with any instructions or guidance provided.

Where professional installation is recommended, customers should use a suitably competent installer.

British Homes and BHOMES DIRECT FURNITURE - FZCO cannot be responsible for damage caused by incorrect installation, misuse, modification or failure to follow provided instructions, except where liability cannot legally be excluded.

Accuracy of Information

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, occasional errors may occur in product descriptions, specifications, availability, pricing or other website content.

We reserve the right to correct errors and update information when necessary.

If an error materially affects an order you have already placed, we will contact you where appropriate.

Website Availability

We aim to keep our website available and operating correctly but cannot guarantee uninterrupted access.

We may temporarily suspend or restrict access for maintenance, updates or circumstances outside our reasonable control.

Intellectual Property

Unless otherwise stated, website content including our branding, logos, text, graphics, photography, product imagery and other materials belongs to British Homes, BHOMES DIRECT FURNITURE - FZCO, or is used with appropriate permission.

Content must not be copied, reproduced, distributed or commercially used without prior written permission, except where permitted by law.

Third-Party Services and Links

Our website may include links to third-party websites or services.

We are not responsible for the content, availability or privacy practices of third-party websites.

The inclusion of a link does not necessarily imply endorsement of the third-party service.

Limitation of Liability

To the maximum extent permitted by law, British Homes and BHOMES DIRECT FURNITURE - FZCO will not be responsible for indirect or consequential losses arising from use of this website or our products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits your statutory consumer rights under UK law.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy for further information about how we collect, use and protect personal information.

Changes to These Terms

We may update these Terms of Service from time to time.

Any revised Terms will be published on this page and will apply from the date they are posted.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

Nothing in these Terms affects any statutory rights or mandatory consumer protections available under applicable law.

Contact Information

If you have any questions regarding these Terms, please contact us:

British Homes
40 Lime Green Road
Oldham
Greater Manchester
OL8 3PE
United Kingdom