Shipping policy

Here’s the cleaned version I’d use so it matches the rest of the site and keeps the Dubai legal entity / UK customer-service address distinction clear.

British Homes Delivery Policy

At British Homes, we aim to make delivery clear, reliable and straightforward. Please read the information below before placing your order.

Business Information

British Homes is operated by BHOMES DIRECT FURNITURE - FZCO, registered in Dubai, United Arab Emirates.

Registered business address:
Dubai Digital Park – D1 Residential Building
Dubai
United Arab Emirates

UK customer service and correspondence address:
British Homes
40 Lime Green Road
Oldham
Greater Manchester
OL8 3PE
United Kingdom

Email: britishhomesonline@gmail.com
Tel: 07369 882219

Delivery Area

We currently deliver to addresses within the United Kingdom.

Some remote locations, offshore areas or locations with restricted courier access may be subject to additional delivery charges or longer delivery times. If this applies to your order, we will contact you before dispatch.

Order Processing

Orders are processed during our normal working hours, Monday to Friday, excluding UK bank holidays.

Most orders are prepared for dispatch within 1–3 working days, unless otherwise stated on the relevant product page.

Once your order has been dispatched, you will receive confirmation using the email address or contact information provided at checkout.

Estimated Delivery Times

Our standard estimated delivery timeframe is:

3–10 working days from the date your order is placed.

Some larger, bulky or specialist products may require additional handling or may be delivered using a specialist courier service.

Where a different delivery timeframe applies to a particular product, this will be stated on the relevant product page.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, adverse weather, unusually high order volumes, stock availability or restricted access to the delivery address.

Delivery Charges

Our standard delivery charge is £19.99 per order, unless a different delivery charge is clearly displayed on the product page or during checkout.

Any applicable delivery charge will always be shown before you complete payment.

If additional charges apply because of the delivery location, size of the order or specialist delivery requirements, we will contact you before dispatch.

Where Orders Are Dispatched From

Orders are fulfilled through our UK-based fulfilment and distribution network.

Our UK customer service and correspondence address is:

British Homes
40 Lime Green Road
Oldham
Greater Manchester
OL8 3PE
United Kingdom

Please note that this address is a customer service and correspondence address and should not be used for returns unless we have specifically instructed you to return an item there.

The address above is not necessarily the location from which individual orders are dispatched.

Large and Bulky Items

Some of our products, including wall panels, fencing, decking and other oversized products, may be delivered using specialist couriers.

For larger deliveries, the courier may contact you before delivery using the telephone number or email address provided at checkout.

Please ensure that:

The delivery address is accurate
The delivery location is accessible to the courier
Someone is available to receive the delivery where required
Any access restrictions are communicated to us before dispatch

Additional charges caused by incorrect address details, failed delivery attempts or undisclosed access restrictions may be passed on to the customer where appropriate.

Checking Your Delivery

We recommend checking your order as soon as possible after delivery.

If your order arrives damaged, incomplete or appears to have been damaged in transit, please contact us as soon as possible at:

Email: britishhomesonline@gmail.com

Please provide:

Your order number
Your full name
Details of the issue
Photographs of the packaging
Photographs showing any damage to the product

This allows us to investigate the issue with the courier and arrange the appropriate solution.

Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us at:

britishhomesonline@gmail.com

Please include your order number so that we can investigate the delivery with the relevant courier.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered the dispatch process.

Split Deliveries

Where an order contains multiple products, your items may occasionally arrive in more than one delivery.

You will not be charged additional standard delivery fees simply because your order is delivered in separate consignments unless this was clearly stated before purchase.

Delivery Delays

Although we aim to meet all estimated delivery times, delivery dates are not guaranteed unless explicitly stated otherwise.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you using the details provided at checkout.

Questions About Delivery

If you have any questions regarding your order or delivery, please contact: