Privacy policy
Last updated: September 2026
British Homes respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit or make a purchase from britishhomes.co.uk, contact us, or otherwise interact with British Homes.
For the purposes of applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, British Homes is responsible for the personal information described in this policy.
1. Who We Are
British Homes
40 Lime Green Road
Oldham
Greater Manchester
OL8 3PE
United Kingdom
Email: info@britishhomes.co.uk
Telephone: 07369 278137
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following types of personal information:
Contact Information
This may include:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
Order and Transaction Information
This may include:
- Products purchased
- Order value
- Delivery information
- Order history
- Refund and return information
- Payment status
Payment card information is generally processed securely by our payment providers and is not stored directly by British Homes in full.
Account Information
If you create an account with us, we may collect information associated with your customer account, including your login details and order history.
Website and Device Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Approximate location
- Website interactions
- Cookie and tracking information
Communications
If you contact us, we may keep records of your communications with us, including emails, messages and customer service enquiries.
3. How We Collect Your Information
We may collect personal information:
- Directly from you when you place an order
- When you create an account
- When you contact us
- When you subscribe to marketing communications
- Automatically when you use our website
- From service providers that help us operate our website and fulfil orders
- From payment processors, delivery companies and other business partners where appropriate
4. How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil your orders
- Take and verify payments
- Arrange delivery
- Provide order updates
- Process refunds, returns and exchanges
- Respond to customer service enquiries
- Manage customer accounts
- Prevent fraud and protect our business
- Improve our website, products and customer experience
- Maintain accurate business and transaction records
- Comply with legal and regulatory obligations
- Send marketing communications where permitted
- Measure and improve advertising performance
- Analyse website usage
5. Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract
We process information where necessary to fulfil a contract with you, including processing orders, taking payment and arranging delivery.
Legal Obligation
We may process information where necessary to comply with legal, tax, accounting or regulatory obligations.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided those interests do not override your rights.
This may include:
- Fraud prevention
- Business administration
- Website security
- Customer service
- Improving our services
- Analysing business performance
Consent
Where required, we may rely on your consent, particularly for certain types of marketing or cookie usage.
You may withdraw your consent at any time.
6. Payment Processing
Payments made through our website are processed by secure third-party payment providers.
These providers may collect and process payment information in accordance with their own privacy policies and security procedures.
British Homes does not normally receive or store your complete payment card number.
7. Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
As part of operating our store, personal information may be processed by Shopify in accordance with Shopify's own privacy and security practices.
8. Delivery and Fulfilment Providers
We may share relevant personal information with delivery companies, fulfilment partners and logistics providers where necessary to complete your order.
This may include your:
- Name
- Delivery address
- Telephone number
- Email address
- Order information
We only provide information reasonably necessary for the delivery or fulfilment of your order.
9. Other Service Providers
We may use third-party companies to help operate our business.
These may include providers of:
- Website hosting
- Payment processing
- Order fulfilment
- Delivery services
- Email services
- Customer support
- Analytics
- Advertising
- Fraud prevention
- Accounting and professional services
These service providers may process personal information only where necessary to provide their services to us.
10. Advertising and Analytics
We may use advertising and analytics services such as Google and Meta to understand how customers interact with our website and to measure the effectiveness of our advertising.
Depending on your cookie choices and applicable law, these services may collect information about your interactions with our website and advertisements.
Where required, advertising and analytics cookies will only be used with your consent.
11. Marketing Communications
Where permitted by law, we may send you information about products, promotions or offers that we believe may interest you.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at:
You may still receive essential service communications relating to orders you have placed with us.
12. Cookies
Our website uses cookies and similar technologies.
Cookies may be used to:
- Keep the website functioning correctly
- Remember your preferences
- Maintain your shopping basket
- Analyse website traffic
- Measure advertising effectiveness
- Provide relevant advertising
Some cookies are necessary for the operation of our website.
Other cookies, including certain analytics and advertising cookies, may require your consent.
You can control cookies through the cookie settings displayed on our website and through your browser settings.
13. How We Share Personal Information
We do not sell your personal information.
We may share personal information with third parties where necessary for:
- Processing payments
- Fulfilling orders
- Delivering products
- Operating our website
- Providing customer support
- Marketing and analytics where permitted
- Fraud prevention
- Professional advice
- Compliance with legal obligations
We may also disclose information where required by law or in response to a lawful request from a public authority.
14. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place as required by applicable data protection law.
These safeguards may include recognised contractual protections or transfers to jurisdictions that provide an adequate level of data protection.
15. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
We may retain certain information for longer where required for:
- Legal obligations
- Tax and accounting purposes
- Fraud prevention
- Resolving disputes
- Enforcing agreements
When personal information is no longer required, we will take reasonable steps to delete or anonymise it.
16. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
17. Your Rights
Under UK data protection law, you may have rights including:
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to restrict certain types of processing
- The right to object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
- Rights relating to certain automated decision-making processes
To exercise any of these rights, contact:
We may need to verify your identity before completing your request.
18. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to raise a complaint with the UK Information Commissioner's Office where applicable.
19. Children's Privacy
Our website and products are not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
20. Third-Party Links
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, technology or legal obligations.
Any updated version will be published on this page with an updated revision date.
22. Contact Us
For questions, concerns or requests relating to privacy or personal information, please contact:
British Homes
40 Lime Green Road
Oldham
Greater Manchester
OL8 3PE
United Kingdom
Email : britishhomesonline@gmail.com
Tel: 07369882219
