Here’s a cleaned version that keeps your current returns structure but makes the business identity consistent with the rest of the site.

Refund & Returns Policy

At British Homes, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Business Information

British Homes is operated by BHOMES DIRECT FURNITURE - FZCO, registered in Dubai, United Arab Emirates.

Registered business address:
Dubai Digital Park – D1 Residential Building
Dubai
United Arab Emirates

UK customer service and correspondence address:
British Homes
40 Lime Green Road
Oldham
Greater Manchester
OL8 3PE
United Kingdom

Email: britishhomesonline@gmail.com
Tel: 07369 882219

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition you received it
• Be returned in its original packaging where reasonably possible
• Include proof of purchase or your order confirmation

To request a return, please contact us at:

Email: britishhomesonline@gmail.com

If your return is approved, we will provide instructions on where and how to return your item.

Returns sent without prior authorisation may not be accepted.

Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, the customer is responsible for the cost of returning the item.

For large or bulky products, return costs may be higher than standard parcel postage. Please contact us before arranging a return so that we can provide the appropriate instructions.

Damaged, Faulty or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item is damaged, faulty, or you have received the wrong product, please contact us as soon as possible with:

• Your order number
• A description of the issue
• Photographs clearly showing the product and any damage
• Photographs of the packaging where relevant

We will assess the issue and arrange an appropriate solution, which may include a replacement, exchange or refund.

Your statutory rights are not affected.

Change of Mind

For eligible online purchases, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

After notifying us that you wish to cancel, you should return the goods within the applicable return period and follow the return instructions we provide.

Our voluntary 30-day returns policy gives you additional time to request a return, subject to the eligibility conditions stated in this policy.

Non-Returnable Items

Certain products cannot be returned for change-of-mind reasons, including:

• Bespoke or made-to-order products
• Products manufactured or cut specifically to your requirements
• Personalised items
• Gift cards
• Other items that are legally exempt from cancellation rights

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise fails to meet applicable consumer law requirements.

Sale Items

Sale, promotional and discounted products are subject to the same statutory consumer rights as full-price goods.

Eligible sale items may therefore be returned in accordance with this policy unless another lawful exemption applies.

Exchanges

If you would like a different product, size or colour, please contact us.

In many cases, the quickest option is to return the original item once the return has been approved and place a new order for the required product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Where a refund is due, it will be issued to your original payment method.

We aim to process approved refunds promptly. Depending on your bank or card provider, additional time may be required for the funds to appear in your account.

Where required by applicable consumer law, refunds will be processed within the relevant statutory timeframe.

For eligible cancellations made under UK distance-selling rules, the refund will include the standard delivery charge paid on the original order where required by law. Additional charges for upgraded or premium delivery services may not be refundable beyond the cost of standard delivery.

Qualifying refunds will generally be processed within the applicable legal timeframe once the returned goods have been received or sufficient evidence of return has been provided.

Return Address

Please contact us before sending any return so that we can confirm the correct return location and instructions.

Our UK customer service and correspondence details are:

British Homes
40 Lime Green Road
Oldham
Greater Manchester
OL8 3PE
United Kingdom

Email: britishhomesonline@gmail.com
Tel: 07369 882219

Please do not return goods to this address unless our customer support team has specifically instructed you to do so.

Returns may need to be sent to a separate warehouse or fulfilment location depending on the product.

Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you have under UK consumer law.

If goods are faulty, not as described or do not perform as reasonably expected, you may have additional rights to a repair, replacement, price reduction or refund where applicable.

This policy operates in addition to, and does not replace, your statutory consumer rights.

Contact Us

For questions regarding returns or refunds, please contact:

British Homes
40 Lime Green Road
Oldham
Greater Manchester
OL8 3PE
United Kingdom

Email: britishhomesonline@gmail.com
Tel: 07369 882219

Legal operator: BHOMES DIRECT FURNITURE - FZCO

Registered business address:
Dubai Digital Park – D1 Residential Building
Dubai
United Arab Emirates